Frequently Asked Questions
Frequently Asked Questions
Helpful answers about ordering branded clothing, artwork, printing, embroidery, delivery and repeat orders.
Ordering & Artwork
How do I place an order?
Choose the garments or products you are interested in and send us your quantities, sizes, colours and branding requirements. For larger team or business orders, contact us for a tailored quote and we will guide you through the next steps.
Can I supply my own logo or design?
Yes. Send us the best-quality artwork you have available. Vector files are ideal where possible, but we can also review common image and PDF formats and let you know if any artwork preparation is needed.
Is there a minimum order quantity?
Minimum quantities can depend on the garment, product and decoration method. Small orders are possible for many items, while some products or specialist jobs may have minimum quantities. We will confirm this before production.
Can you help me prepare or improve my artwork?
Yes. We can review your file, advise on logo size and placement, and prepare artwork for the chosen decoration method. If more substantial redrawing or artwork work is required, we will let you know before proceeding.
Decoration & Quality
What decoration methods do you offer?
We provide professional garment decoration including embroidery and full-colour print. The best method depends on the garment, artwork, quantity and the finish you want, and we can recommend the most suitable option for your order.
Will the print or embroidery last after washing?
Our decoration methods are selected for durability and everyday use. Following the garment and decoration care instructions will help keep the print or embroidery looking its best for as long as possible.
What quality are the garments?
We work with established clothing and workwear brands across a range of price points. If you are unsure what to choose, tell us how the garment will be used and we can help you select an option that balances appearance, comfort, durability and budget.
Turnaround & Delivery
How long will my order take?
Turnaround depends on garment availability, order size, artwork approval and the decoration required. If you have a fixed deadline, let us know before ordering and we will advise what is achievable.
Can you accommodate an urgent order?
Where stock and production capacity allow, we may be able to help with urgent requirements. Contact us as early as possible with the quantity, garments, artwork and required date so we can check the options.
Do you deliver throughout Ireland?
Yes, delivery can be arranged throughout Ireland. Delivery options and any applicable charge will be confirmed with your order. Collection can also be arranged where appropriate.
Business & Volume Orders
Do you offer better pricing for larger quantities?
Yes. Quantity can affect garment and decoration costs, so larger orders may qualify for more competitive pricing. Send us your estimated quantities and branding requirements and we can prepare a tailored quote.
Can you supply uniforms and branded workwear for a business?
Yes. We supply branded clothing for businesses, trades, clubs, organisations and teams, including polos, T-shirts, hoodies, fleeces, jackets, workwear and other garments depending on your requirements.
Can I reorder the same branding later?
Yes. Where the previous artwork and setup can be reused, repeat ordering is normally much quicker. Tell us what you need this time and we can work from the previous branding details where appropriate.
Returns & Issues
Can personalised or decorated items be returned?
Because custom-decorated products are produced specifically for your order, change-of-mind returns are generally restricted. This does not affect your rights where goods are faulty, damaged or supplied incorrectly. Please check sizes, spelling and approved artwork carefully before production.
What should I do if there is a problem with my order?
Contact us as soon as possible with your order details and clear photographs where relevant. We will review the issue and work with you to resolve any fault, damage or supply error appropriately.
Pricing & Contact
How is the price of custom clothing calculated?
Pricing depends on the garment, quantity, decoration method, artwork size and number of branding positions, along with any individual names, initials or other personalisation. We can quote once we know the details of your order.
Do you offer packages or special deals?
Packages and promotional offers may be available for selected products or order types. For larger requirements, contact us and we can recommend the most cost-effective combination for your needs.
How can I contact The Print House?
Use our contact page to send an enquiry and include as much information as possible about the garments, quantities, artwork and deadline. We will come back to you with the next steps.
Still have a question?
Send us your requirements and we will help you choose the right garment, decoration method and ordering option.
Contact The Print House